Code of Conduct 1.1: Honesty
The PCFC Group will not deliberately mislead consumers or make false statements regarding any financial transaction. We will avoid exaggeration, misrepresentation, or concealment of pertinent facts relating to the transaction, closing costs, fees, points, loan amount, loan program, mortgage strategy or interest rate. This includes reasonable explanation of the risks involved in interest-only and adjustable rate mortgages. We will not engage in any type of financial fraud in their personal or business dealings.
Code of Conduct 1.2: Advice
The PCFC Group will advise clients to seek legal, tax, and investment advice from qualified advisors prior to making decisions involving any loan. We will not engage in activities that constitute the unauthorized practice of law and will recommend that legal counsel be obtained whenever the interest of the client requires it.
Code of Conduct 1.3: Communication
The PCFC Group will communicate professionally with clients and strategic partners. Specifically, we will:
- Return phone calls and emails in a timely manner
- Provide regular updates during the loan process
- Communicate in a way that is clear and concise
Code of Conduct 1.4: Competence
The PCFC Group will conduct their business affairs in a way that demonstrates reasonable competency and proficiency. We will conduct proper research on behalf of the client or put the client in contact with more suitable professionals if we are unable to help. We will respect the time of clients and strategic partners and minimize the amount of effort required of them by applying reasonable knowledge, skills and resourcefulness.
Code of Conduct 1.5: Relationship and Impact
The PCFC Group will conduct their business affairs in a way that puts the client relationship ahead of the transaction. This means that we will take reasonable care to:
- Notify the client if he/she would not benefit by engaging in a transaction
- Help the client understand the options presented
Code of Conduct 1.6: Continuous Improvement
The PCFC Group will regularly seek to improve their loan process and their client and strategic partner relationships. This includes conducting surveys after each transaction, recording the client’s level of satisfaction and acting in a reasonable manner when given suggestions for improvement.
Code of Conduct 1.7: Legal Compliance
The PCFC Group will comply with all the laws of the United States and each individual state where we conduct business.